I just read that the internet is growing faster in Africa than anywhere else in the world. Most of us here in Africa are connecting via satellite or VSAT connections which are a fairly expensive way to transmit data (though costs are rapidly dropping). While I am finding sufficient knowledge on how to purchase VSATs, I have found very little discussion or collaboration online concerning how best to maintain VSAT internet connections.
Just yesterday I received an email from a friend here in Malawi describing the experience of another friend who “successfully” installed a VSAT connection for their NGO. The NGO found that the the installers from the company they hired to install the VSAT “haven't got a clue [how to install a VSAT]. It took them over 10 days to get it running - basically they installed it and it didn't work and they couldn't work out why.” After asking help from a local internet cafe owner the NGO found “the VSAT company had supplied the wrong kind of network cable (not a cross over one) - a fairly basic mistake and they haven't apologised or anything - so we're not really very impressed.”